Return Policy

A quick guide to returns & exchanges

Can you exchange or return your order?

 

YES. Please find our procedure below on how to exchange or return your hair extensions order if you are unhappy with your order;

1. Send us an email with pictures - within 24 hours of receipt of your item(s).

2. The hair extensions you receive must not be worn or installed if you would like to exchange or return them.

3. Explain the problem in as much detail as possible

4. We will look into your request and get back to you within 24 hours with a quick and hassle free exchange option in the first instance.

 

Note, If you discover a fault within the first week of installing your hair extensions please contact us within 7 days of receipt and follow steps 1 and 3 above, step 4 will also apply.

 

We would prefer to exchange your order for you as quickly as possible however we know that there may be an occasion when a return and refund would be more suitable. Investing in real human hair extensions will save you time and money in the long run - to avoid the need to return, please contact us via Whatsapp/email to ask any questions prior to placing your order.

 

 

What if you want to cancel your order?

 

• You have 24 hours to cancel your order after placing it, otherwise the order will be considered as confirmed, the order will be finalised and the right to cancel will expire.

 

• Before placing your order, please make sure you have chosen the right products on the website. We can be contacted at anytime before you submit your order to help you make an informed decision on your purchase. *Please also take a look at the delivery information for the production time of your order.

 

*Amar Laude is not bound by law to accept exchanges or returns on our custom made human hair extensions (i.e extensions with hair clips). However, based on a recent review of our business, we do facilitate exchanges and returns based on the terms we have listed above and on our exchange and return guide.

 

 

Returns & Exchanges Criteria For In stock Purchases

 

    * All goods must be returned within 14 days in the original condition they were received.

 

    * Any goods returned outside the original condition will be reviewed by us to determine whether it is eligible for a partial refund, full refund or exchange as outlined in this section. A refund or exchange will not be provided for non-faulty products, returned in a used condition or that have been tampered with.

 

    * Used condition and tampering includes but is not limited to: hair extensions that have

 

      (i) been cut

 

      (ii) been coloured, dyed, or permed

 

      (iii) had heat applied for the purposes of straightening or curling

 

      (iv) that have any damage inflicted as a result of tampering including traces of scents such as cigarette smoke or perfume.

 

    * If an item is determined to be used or tampered with, you will be notified via email within 7 days of its return. You will be granted the option to pay for its return to you. If you do not reply or refuse to make payment for its return to you, the item will be held for 30 days and then destroyed.

 

    * Goods are not considered faulty if their condition deteriorates due to poor hair management or poor application of extensions.

 

    * If goods are faulty or have been damaged in transit this must be reported within 2 days of receipt of delivery or they will not be accepted back for return.

 

    * The buyer is responsible for all postage costs when returning items to us for refund or exchange of non faulty items. All items are dispatched from and must be returned to the address on the back of your package.

 

We ask that you contact us at sale@amarlaude.co.za for specific returns instructions before posting your item to us.

 

We will certainly reimburse postage costs if the buyer is returning faulty goods or items that were delivered in error. Once the goods are returned to our premises you will receive either the refund or exchange as we have agreed and reimbursement of the type of postage costs to our business.

 

We will not accept liability for products delayed, lost or damaged during transit returned by you. We advise insuring all items returned to us and sending returns via recorded delivery. This service provides a tracking number should any delivery dispute arise. If a tracking number shows delivery of an item but our offices haven't received it, we reserve the right to contact the courier to confirm the exact delivery address used. If the address is different to the one directed by Amar Laude, no refund or exchange shall be given

 

    * If you choose to send back your return or exchange via unrecorded post, we will not be held liable for any delay or loss. This is in accordance with South African legislation.

 

    * All refunds will be actioned to the original payment method provided unless otherwise agreed between you and Amar Laude

 

    * If a refund occurs after an exchange the cost of posting out the exchanged items will be deducted from your refund total.

 

    * Any item returned that is determined to have been tampered or used will be offered to be returned to the customer. This return is at the customers expense.

 

    * All returns must be received within 7 days of notifying us you would like an exchange or refund. It is up to the discretion of the directors to allow returns outside of this time period.

 

Amar Laude reserves the right to deduct postage costs from any refund amount for goods returned outside the time frames required by the rules of distance selling.