Delivery

We offer a bespoke custom made services, which allows us to create beautiful real human hair extensions for each of our clients. This requires time as specialist skilled hair technicians work on your hair.

 

Depending on your specifications, dispatch of your custom made extensions will only take around 1-3 working days at non-peak times of the year. In this time your chosen virgin human hair will be made into hair extensions based on your order requirements.

 

As soon as we receive your order, we get your beautiful set of extensions made.  We will send you an email/text when your order is on its way to you.

 

We always send orders as a complete set in 3 bundles. All orders are checked and weighed before they leave us as we ship the items by weight.

 

Tracking numbers will be sent with your shipment notification via email/text.

 

Standard International deliveries - When the status on DHL changes to 'Your Item has reached its destination country' you can use the same tracking number to check your country's nearest DHL outlet website track and trace.

 

Express international shipping will take 3-5 working days depending on your location, a tracking number will be sent to you with the shipment notification.

 

 

Associated costs and timelines

 

Delivery prices for orders in South Africa and internationally are charged by the weight and size of the order. Prices may vary due to international destination of the order. We ensure that all orders placed are dispatched to customers within 1-3 business days, this depends if your order is completed and ready for shipment.

 

We use Postnet & DHL as our preferred carriers.

a) Postnet:

• R99 for Postnet to Postnet (3-4 days to deliver)

• R185 for Postnet to Door - the address has to be within the city/town
• R305 for Postnet to Door - addresses that are on the outskirts of cities/towns (remote areas)

 

b) DHL:

• Costs vary from region to region starting at R320

 

Depending on your order, our custom made items can take 2-3 days.

 

International orders (outside South Africa) may attract custom and duty charges which are payable by the customer in accordance with the rules and regulation of your country. We are not be liable for any customs or duty charges.

 

 

1) Lost or delayed parcels

 

Once we have dispatched your items it is the responsibility of the courier or postal service to deliver your parcel safely. We ask that our South African customers allow a maximum of 10 working days for the delivery items due to unforeseen circumstances such as strike action or chronic weather conditions.

 

We do not consider items to be “lost in transit” until a certain amount of time has passed in accordance with the independent regulations of the courier or postal service. Please ensure your delivery address is correct when placing your order. If you provide an incorrect delivery address and your item cannot be delivered it may get lost in the postal system if this happens because the wrong address was supplied we cannot be held responsible for the loss or delayed return of your package.

 

 

2) Items Returned To Sender

 

If we post your item to your nominated delivery address and it is returned to sender we will contact you upon its return to us. We can re-attempt to deliver for an extra delivery cost.

 

 

3) South African Remote Areas

 

Occasionally we receive orders from remote areas and regions in the South Africa. These orders will be shipped via Postnet or DHL to ensure timely delivery but are not guaranteed to arrive "next business day"

 

 

4) Delays due to weather or strike action Amar Laude will not be held responsible for any delay caused by weather, unsafe travel conditions or strike action held by transport companies or associated business.

 

 

Christmas, Holidays, Bank Holidays - Delayed parcels

 

Once we have dispatched your items it is the responsibility of the courier or postal service to deliver. We ask that our South African customers allow 1-5 working days for the delivery items due to unforeseen circumstances such as peak season delays, strike action or chronic weather conditions.

 

We shall not be held responsible for any delays due to weather conditions or the typical increase in traffic during the holiday seasons.

 

If you have any concerns regarding a late delivery please contact us directly.